Start by booking a quick complimentary consultation call with our team. We will learn all about what your specific needs are and then we'll schedule a meet-and-greet to get things rolling.
After the call, we’ll direct you over to our simple online intake form. You’ll fill that out, choose your dates, and we’ll build an individual custom plan that fits your family’s rhythm and needs.
Once everything’s in place, you’ll pay a 50% deposit to secure your services, then you’ll receive an email confirmation complete with a receipt and all the relevant calendar info—then we take it from there and get started!
We get it! Emergencies happen and we try to work with you when we can by offering an alternative solution when possible. At the same time, we are a small business and this is our livelihood. Our team members schedule their weeks and months and sometimes their holidays around if they will be working or not. We have a non-refundable 50% deposit once you’ve booked time on our calendar and we charge 100% of the expected service charge if cancelled within 72-hours of our start day and time. This is so our team get compensated for time they were expecting to work and our business can continue to function wholly when we turn away other bookings to accept yours.
When booking, we strongly prefer a 4 hour minimum when it comes to most services. We do allow exceptions, but try to keep that in mind when booking.
We encourage you to do your own additional vetting and background checks. Referrals are independent individuals and not employed by Varela Visits.
As a company, we carry general liability insurance and our care team is insured under our contractor policy.
We do work holidays and it is our busiest season, but we also implement a surcharge for holiday pricing.
1. Booking Confirmation
Your booking is not confirmed until payment is received and/or you receive written confirmation.
Availability is first-come, first-served. Last-minute requests are subject to availability and may incur an additional fee which will be noted on the invoice before booking.
2. Payment Terms
A 50% deposit is required at the time of booking.
Remaining balance (if applicable) is due after your booking is complete.
Accepted payment methods: Check, Venmo, Zelle, Cash, or Credit Card (3% surcharge on online payment links).
Holidays are subject to a 15% increase in rate. These holidays include: New Year’s Eve & Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving (and weekend), Christmas (two days prior and two days after).
3. Cancellations & Refunds
Cancellations must be made at least 72 hours in advance for a 50% refund on most services with the exception of services requiring a written work agreement.
Cancellations made less than 72 hours in advance will be charged the total of their entire booking amount.
4. Client Responsibilities
Client agrees to disclose all relevant information about pets and household, including behavioral issues, health concerns, and access instructions.
All pets must be up to date on vaccinations and flea/tick treatments.
Client must provide adequate food, medications, cleaning supplies, and emergency contacts.
5. Emergency Care
In case of a health emergency, we will make every effort to contact you. If you are unreachable, we are authorized to seek emergency care with your emergency office on file, at your expense.
6. Liability Waiver
We are not responsible for illnesses, injuries, property damage, or losses that occur due to circumstances beyond our control (e.g., illness, accidents, natural disasters, break-ins).
Client agrees to hold Varela Visits LLC and its representatives harmless from liability arising from the services provided.
7. Access to Property
Client agrees to provide access to the home via key, lockbox, or code before services begin.
Any security codes or keys will be kept confidential and returned upon request.
8. Photo & Update Policy
We provide updates via text or email during your service period. We share non-identifying photos of services provided on our social media pages without any sensitive information. You may opt out of photos being shared on social media at anytime.
9. Service Refusal
We reserve the right to refuse service if pets displays any ill, dangerous, or aggressive behavior, or if conditions are unsafe or unsanitary.
Please reach us at info@varelavisits.com if you have any further questions about our service, or how to get started!
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